Refund policy

Return & Refund Policy

At A’kia Rose Collection, every order is carefully prepared to ensure the highest quality. Due to the nature of our products, all sales are subject to the following policy.

Wigs & Hair Extensions

For hygiene and safety reasons, all wigs, bundles, closures, frontals, and hair extensions are final sale and cannot be returned or exchanged once they have been shipped.

Returns will only be considered if the item is received in its original, unused condition and has not been worn, installed, cut, colored, washed, brushed, altered, or had the lace cut. Any approved return request must be submitted within 48 hours of delivery.

Custom Orders

All custom-made wigs and personalized orders are made specifically for each customer and are non-refundable and non-returnable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. Once reviewed, we will determine whether a replacement, store credit, or refund is appropriate.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided production has not begun. Once processing or customization has started, orders cannot be canceled.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable.